Delete your account

This page is for ToVoicy, the text to speech reader for iPhone, Android and the web, developed by ToVoicy (tovoicy.com). Questions go to hello@tovoicy.com.

Do you have an account?

Accounts are optional. You only have one if you signed in, with Apple on iPhone or with Google on Android or the web, to use Studio voices or buy credit packs. If you never signed in, there is no account to delete: your documents and settings live only on your device, and deleting the app removes them.

Delete it in the app

Open ToVoicy and go to Settings.
Tap Account settings.
Tap Delete account and confirm.

The account is deleted immediately. The Account settings button only appears while you are signed in.

Delete it without the app

Write to hello@tovoicy.com with the subject "Delete my ToVoicy account". Send it from the email address on the account. If you signed in with Apple and chose to hide your email, your account holds an Apple relay address instead; send your request from any address and include that relay address, which is listed for ToVoicy in your Apple account settings under Sign in with Apple. We may ask you to confirm the request from that address before we act on it. We delete the account within 30 days and reply when it is done.

What is deleted

Your account and the account ID from Apple or Google.
Your email address, your name, and your profile picture if Google shared one.
Your credit balance and the full history of credits used and bought.
Documents saved to your library in the web app.
Feedback and speaking issue reports you sent while signed in.

Credits you had left are lost when the account is deleted and cannot be restored.

What is kept, and why

One anonymous row of totals. When the account was created and deleted, its plan, how many renders and credits it used, and how many purchased credits were left. It is attached to a salted one way hash of the account ID, which cannot be turned back into your account and does not identify you. We keep it so we know what the service costs to run, and so free starting credits cannot be claimed again and again.
Purchase records at Apple, Google and RevenueCat. These are kept by those companies as required for billing, tax and refunds. They are also what lets you restore a subscription after deleting your account. They are not ours to erase; write to us if you want to know what is held there.
Cached Studio audio. Audio made by Studio voices is kept in a cache on our server, named only by a one way hash of the text and the voice. It holds no link to any account, and it is removed automatically as the cache fills with newer audio.

Subscriptions

Deleting your account does not cancel a subscription. Cancel it in the store you bought it from: on iPhone, the Settings app, then your name, then Subscriptions; on Android, the Google Play app, then your profile picture, then Payments and subscriptions, then Subscriptions.

Other data

Usage analytics and crash reports are not stored with your account on our server. They are kept by Mixpanel and Firebase under their retention settings. To ask for those to be deleted too, write to hello@tovoicy.com. The privacy policy describes everything ToVoicy collects.